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About Moon Boutique

Moon Boutique is more than a clothing store — it is a celebration of Nepali fashion for women and girls. Founded with a vision to bring premium-quality ethnic and modern wear to every corner of Nepal, we blend tradition with contemporary style.

Inspired by our belief “Wear Your Story”, Moon Boutique offers thoughtfully curated collections of women’s wear and female child wear, designed to reflect elegance, comfort, and individuality. From everyday fashion to special occasions, each piece represents quality craftsmanship and timeless beauty.

At Moon Boutique, we are committed to empowering women and girls through fashion that tells their story with confidence and pride.

Contact Us

Visit Us
SetiOp Marga,Koteshwor, Kathmandu, Nepal

Track Your Order

Coming Soon!

Our advanced order tracking system is currently under development. You'll be able to track your order status in real-time very soon!

In the meantime, you can:

What to provide when contacting us:

  • Your Order ID (from your confirmation email)
  • Your Phone Number used during checkout

Our team will provide you with complete order details and current delivery status immediately.

Privacy Policy

Moon Boutique is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

Data Collection

We collect information necessary to process your orders, including name, phone number, email, and delivery address. This information is used solely to fulfill your orders and provide customer support.

Data Security

Your personal information is kept confidential and secure. We do not share your data with third parties without your consent, except as required for order delivery and payment processing.

Cookies

We use browser storage (localStorage) to remember your cart items for a better shopping experience.

Contact Us

For privacy concerns, contact us at shopatmoonboutique@gmail.com

Terms of Service

Welcome to Moon Boutique. By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Moon Boutique for personal, non-commercial transitory viewing only.

Ordering & Payment

All orders are subject to acceptance and availability. Prices are subject to change without notice. We accept Cash on Delivery (CoD) payment method.

Shipping & Delivery

We deliver to all areas within Nepal. Delivery charges apply based on location. Estimated delivery time is 2-7 business days.

Limitation of Liability

Moon Boutique shall not be liable for any damages or losses arising from your use of the website or products purchased.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting.

Frequently Asked Questions

❓ How do I place an order?

Browse our collection, add items to your cart, and proceed to checkout. Fill in your delivery details and confirm your order. We'll contact you to finalize payment.

❓ What payment methods do you accept?

We currently accept Cash on Delivery (CoD) for all orders within Nepal.

❓ Do you ship outside Nepal?

Currently, we deliver only within Nepal. We are working to expand our shipping options soon.

❓ What is your return policy?

Items can be returned within 7 days of delivery if they are unused and in original condition. Contact us for return authorization.

❓ How long does delivery take?

Typically, orders are delivered within 2-7 business days depending on your location.

❓ Is there a delivery charge?

Yes, delivery charges vary based on your location. The charge is displayed at checkout before you confirm your order.

❓ Can I modify my order?

Orders can be modified within 1 hour of placement. Contact us immediately at +977 9866878740 or shopatmoonboutique@gmail.com.

Return Policy

At Moon Boutique, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return policy.

Return Eligibility

  • Returns are accepted within 7 days of delivery
  • Items must be unused, unwashed, and in original condition
  • Original packaging and tags must be intact
  • Sale items may not be returnable (check at time of purchase)

Return Process

  1. Contact us at shopatmoonboutique@gmail.com with your order details
  2. We'll provide you with return instructions
  3. Ship the item back to us at your cost (or we can arrange pickup)
  4. Once received and inspected, a refund will be processed within 5-7 days

Exchanges

If you'd like to exchange an item for a different size or color, contact us and we can arrange this for you. You may be charged for additional shipping if the new item costs more.

Non-Returnable Items

Customized items, final sale items, and items showing signs of wear or use cannot be returned.

Shipping Information

We provide fast and reliable shipping across Nepal. Here's everything you need to know about our shipping process.

Delivery Areas

We deliver to all districts within Nepal including Kathmandu, Lalitpur, Bhaktapur, Pokhara, Biratnagar, and more.

Delivery Time

  • Kathmandu Valley: 1-3 business days
  • Other Districts: 3-7 business days
  • Remote Areas: 7-14 business days

Shipping Cost

Shipping charges are calculated based on your location and are displayed clearly at checkout. Standard shipping is free on orders over Rs 5000 to Kathmandu Valley.

Tracking Your Order

Once your order is shipped, you'll receive a call or message with details about your delivery. Our delivery partner will contact you on the delivery day.

Payment on Delivery (CoD)

Pay the exact amount to our delivery partner when your order arrives. No payment is required at the time of placing the order.

Packaging

All items are carefully packed in secure packaging to ensure they reach you in perfect condition. We use eco-friendly materials whenever possible.